Vittorio Antonio García Soto

Delivered over 1,000 Reinforcement Learning from Human Feedback (RLHF) evaluations on AI prompts, significantly enhancing model alignment and performance.

Maintained a 98% accuracy rate in complex AI evaluation tasks, consistently exceeding aggressive weekly targets and ensuring high-quality model training data.

Conducted advanced prompt-tuning annotation experiments utilizing proprietary internal tooling to refine AI model responses and optimize user interactions.

Collaborated asynchronously with international teams across diverse time zones, leveraging Notion, Slack, and custom dashboards to streamline project workflows.

Processed over 200 human-AI voice interaction samples weekly, conducting detailed quality assessments for tone, instruction-following, and naturalness to improve LLM alignment.

Contributed directly to AI model fine-tuning initiatives through structured feedback and comprehensive alignment reviews.

Collaborated cross-functionally with Machine Learning engineers to proactively identify and resolve recurring model issues, enhancing overall system reliability.

Edited AI-generated Spanish transcriptions, significantly improving accuracy, clarity, and natural flow for diverse content types.

Adapted content for specific regional dialects and cultural tone alignment, ensuring market relevance across Latin American markets.

Identified and systematically documented recurring linguistic patterns, providing critical insights that informed and improved AI model training.

Managed an average of 50-100 hours of independent weekly work, consistently meeting shifting targets with minimal supervision.

Managed 50+ daily customer inquiries across phone, chat, and email channels for major telecom brands, consistently achieving a 95% customer satisfaction rating over a 4-year tenure.

Collaborated effectively with digital marketing teams to develop and implement client retention strategies, enhancing customer loyalty and engagement.

Mentored and trained 3 junior support representatives, elevating team performance and adherence to customer service best practices.